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Shipping & Delivery

Shipping Policy
Vaucluse Cellars will only ship orders to a valid address within Australia.

Minimum Orders
There is a minimum delivery order of $100. There is no minimum spend for orders that are collected from Wine Ark Alexandria 

Delivery 
Vaucluse Cellars supports the responsible service of alcohol. Under Australian law, it is illegal for anyone under the age of eighteen to either order or receive alcohol. 

Delivery Charges
To the areas we do cover, we offer free delivery for orders over $250.

For orders under $250 a $15 delivery charge applies.

All other locations we send out Monday to Friday using the services of Aramex (formerly Fastway Couriers) to Sydney and region areas. For deliveries to Melbourne, Adelaide and Brisbane metro areas we use Anonymous Wine Freight. For delivery to most Australian cities, please allow five working days and seven for rural and regional areas.

Delivery Restrictions 

At this time we do not ship to Western Australia, Northern Territory or Tasmania.

Your purchase is fully insured.

Click & Collect: 

Order before 9.00am ready to collect after 1pm same day 

Pick Up Location: Wine Ark Alexandria 

Warehouse 3 - 190-192 Bourke St

Alexandria NSW 2015

Tel: (02) 8338 8033

Opening Hours

Monday to Friday 9am to 5pm
Saturday 9am to 1pm
Sunday Closed

Closed Public Holidays

Wine Ark

In the event of extreme weather conditions, we reserve the right to hold your order until such time as the weather is favourable to transport it. We will contact you by telephone to arrange an alternative delivery time.


Returns
If your order has been packed incorrectly by Vaucluse Cellars and you receive the incorrect product in your shipment, please notify Vaucluse Cellars strictly within 48 hours of receipt of the shipment. Vaucluse Cellars will request that you return the incorrect items in the original carton. On receipt of the intact returned goods, and within 30 days, Vaucluse Cellars will refund to you the amount for the incorrect item/s, plus the return shipping costs.